Privacy policy

Privacy is important to us and we offer you transparency about the data we collect, how we use it and what your rights are about managing this information.

We handle your personal data with care. Your data is stored securely and we have never and will never sell it to third parties.

What are personal data?

When you have a subscription with Gunderwear share your personal information with us. We collect information that you voluntarily provide to us. This includes your name, telephone number, address details and e-mail address. But personal data also includes the IP address of your computer or your IBAN for a transfer.

It concerns all data that can be associated with you. A separate account number does not belong to personal data, it only becomes personal as soon as you know who owns the account.

What used for Gunderwear your personal data?

In order to provide you with the best possible service, we ask for your personal data. We use these for a number of purposes.

We will forward your data to the bank.
So that a monthly debit can take place. And then you get new underwear through your briefbox.

What data is forwarded?
We will send your first name, last name and IBAN to our bank Mollie so that the correct person is charged. Naturally, this will be handled with care and Mollie will not use your data for third parties.

We will send your data to our mail service WooCommerce so that an announcement of a debit e-mail can be sent, among other things. But we also use your data to send personal offers with the MailChimp mail service for a promotional campaign. Of course, this will be handled with care and WooCommerce and MailChimp will not use your data for third parties.

What data is forwarded?
We send your first name, last name and email address to our mail service, so that we can send a personal email to the correct email address.

We will send your details to our partner PostNL so that your underwear reaches your doormat as quickly as possible.
Naturally, this will be handled with care and PostNL will not use your data for third parties.

What data is forwarded?
We will forward your first name, last name and address details to PostNL, so that they know at which address your address is boxermust be delivered short.

We use your data for online campaigns.
We would like to keep you informed with, for example, personalized campaigns on social media.

What data is forwarded?
We share your email address to analyze your online behavior.

Who do we have personal data from?

We have personal data of everyone who has (had) direct or indirect contact with us. So we also have your personal data if you have not yet completed your registration or your account is no longer active. Or if you have asked us a question via the Contact form or directly via our e-mail address.

What personal data do we collect?

Information about who you are:
Your name, address, e-mail address, IBAN, your pants size, IP address.

What do we use them for?
Name and address: So that we know to whom we will send the underwear and to which address we must deliver.
Email: We use your email address to send personal emails and online campaigns.
IBAN: We use your IBAN for the monthly direct debit.

Your transaction, payments and order history:
Information about transactions and payments.

What do we use them for?
we use to see each month who paid for the new month's underwear and to ensure that you receive a new brand and / or model each month.

Logs from your account:
We save all changes you make to your account. This way we can see when you have changed your size or an address change has been made.

What do we use them for?
We need this information so that we can provide you with the best possible service. If, for example, your underwear has not been received at the new address after a change of address, you may have made your change just too late. By keeping the logs we can monitor you and provide a suitable solution.

Your reaction to and about Gunderwear on social media:
Think of messages about us that are accessible to everyone and that you post on the social media on which we are also active.

What do we use them for?
Our webcare team follows messages that are accessible to everyone on the internet and that are about us and answers messages that are addressed to us. This gives everyone an answer to their question and frequently asked questions are addressed in our frequently asked questions. We strive to be as clear as possible about our concept and to answer any questions you may have as quickly as possible.

How we think about privacy

You can trust that we will handle your data with care. We weigh all interests and your right to privacy counts heavily. We think transparency about your data is very important.

We are careful with your personal data

  • We only share data with partners if this is necessary for the service they provide.
  • We are also always busy securing our system, so that your data does not just end up on the street.
  • We only use personal data if it has added value for our members.
  • We only provide personal data to parties that are authorized to receive it.

We want to get to know you as best as possible
The main reason for collecting your data is to provide you with the best possible service. Because the better we know you, the easier we can help you. This way you will receive new underwear every month, returns go smoothly, you can adjust your account.

In many cases you can influence the use of your personal data yourself. For example, you can subscribe and unsubscribe for newsbriefs or personalized advertisements.

View or adjust your personal data

You can use 'Right of access' to get an overview of the personal data that we have recorded about you. You can change your data and use 'Right to correction'. You can adjust most data yourself online via your account.

We can adjust data that you cannot adjust yourself.

If you want to make use of 'Right of access' or 'Right of correction', you can send a brief with your question or request and customer number to:

Lakerstraat 66
5613ES Eindhoven
The Netherlands

You will receive a response within 14 days.

If you have any questions regarding our Privacy Statement, please ask them via the Contact form.

Lakerstraat 66
5613ES Eindhoven
The Netherlands

Chamber Of Commerce 27309336
VAT: NL001639901B96

Shopping cart emptyWebshop